Retail Product Support Sales Rep (PSSR)
Company: Riggs CAT
Location: Springdale
Posted on: October 3, 2024
Job Description:
Riggs CAT
Description:The Retail Product Support Sales Representative (PSSR)
is responsible for maximizing the sale of parts and service
capabilities by calling on customers in an assigned territory
and/or assigned call list. You must demonstrate initiative,
commitment to teamwork, enthusiasm for customer service, and
dedication to finding solutions in an efficient manner.WHAT YOU'LL
DO
- Promotes and sells Caterpillar equipment parts and company
service capabilities; inspects customer equipment;
develops/delivers proposals and estimates; develops and sells
maintenance contracts
- Prepare territory coverage call plan, manage sales
opportunities and sales activity reports
- Receives customer orders, serves as the customer contact point,
and occasionally assists in the education of customer base on parts
and service programs/initiatives
- Collaborates with other departments to provide exceptional
customer service
- Work diligently to achieve desired results as defined on Sales
Scorecard, focus on safety, financials, operations, and customer
service
- Work independently and with a team in a fast-paced, high volume
environment building relationships within the team, customers,
vendors, and community organizations
Requirements:WHAT YOU'LL NEED
- Bachelor's degree (B. A.) from four-year college or university;
or 2-5 years related experience and/or training;
- Preferable experience in Caterpillar or competitor product
support sales
- Excellent communication skills with the ability to read, write,
and interpret written, verbal, and diagram instructions and
memos.
- Excellent listening skills to absorb information and apply
lessons-learned from customer feedback.
- Strong cooperative attitude to encourage and facilitate
relationships with other employees and customers.
- Driven, ambitious, goal-setting and achieving outlook to
establish and pursue goals, including calculated risks.
- Requires regular and punctual employee attendance
- Performs other duties as assigned
- Must be a Self-starter able to work with limited supervision;
capable of setting priorities, and implementing ideas in a timely
manner.
- Excellent customer satisfaction skills and the ability to build
strong internal and external relationships.
- Able to service existing customers with scheduled visits and
effectively prospect potential new customers.
- Must be innovative and creative; able to quickly evaluate facts
and maintain good judgment when making decisions.
- Strong PC skills and adapt to changing technology.
- Must be a good listener with excellent written and verbal
communication skills.
- Willing to travel and work hours required by the job; a clean
driving record and valid driver's license are required.IMPORTANT
INFORMATIONWhile performing the duties of this job, the employee is
regularly required to stand; walk; use hands to finger, handle, or
feel; reach with hands and arms; climb or balance; stoop, kneel,
crouch, or crawl and talk or hear.The employee is occasionally
exposed to wet and/or humid conditions; moving mechanical parts and
outside weather conditions.The work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.The noise level in the work
environment is usually moderate.Required travel is up to 100%. This
is an outside sales position which may require some overnight stays
depending on territory needs (average 1-5/mo).This position is
considered a safety sensitive position.The Job description is
subject to change by the employer as the needs of the employer and
requirements of the job change.Equal Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
PI9108532dad71-37248-35706698
Keywords: Riggs CAT, Rogers , Retail Product Support Sales Rep (PSSR), Hospitality & Tourism , Springdale, Arkansas
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