SERVICE DESK SPECIALIST

Company: University of Arkansas
Location: Fayetteville
Posted on: October 2, 2024

Job Description:

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for Find Jobs for Students. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through My Draft Applications located on your Candidate Home page.
Closing Date: Type of Position:Information Technology
Workstudy Position: NoJob Type:Regular Work Shift: Day Shift (United States of America)
Sponsorship Available: NoInstitution Name: University of Arkansas at Fort Smith University of Arkansas - Fort Smith The University of Arkansas - Fort Smith is a dynamic, mid-sized public university that's redefining higher education. We're on a mission to provide transformative, hands-on learning experiences for students of all backgrounds and aspirations. Our multi-faceted approach to education offers a wealth of opportunities, with over 70 academic programs, including certificates, associate, bachelor's, and master's degrees. We're committed to building a diverse community that mirrors Arkansas's rich tapestry, reflecting our dedication to serving the state's varied population while enhancing the quality of our institution. As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life, and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10 percent of employee salary.
Fort Smith, Arkansas Nestled along the Arkansas River, this vibrant city offers a perfect blend of history, culture, and natural beauty. Immerse yourself in the rich heritage of the Old West at the Fort Smith National Historic Site, explore the eclectic local art scene, or take a scenic stroll along the picturesque riverfront trails. With a welcoming community, diverse dining options, and a thriving downtown, Fort Smith is the ideal destination for history enthusiasts and those seeking modern amenities. Thank you for your interest in joining our university. Below you will find details for the position including any supplementary documentation and/or questions you should review before submitting your application. For general application assistance or if you have questions about a job posting, please contact Human Resources at (479) 788-7080. If you have a disability and need assistance with the hiring process please contact Human Resources at 479-788-7080. Applicants are required to submit a request for each position to which they have applied. Department:IT Customer Support
Department's Website: Summary of Job Duties:The Service Desk Specialist is responsible for support of all desktop hardware, software and audio-visual equipment for the UAFS campus. This individual is responsible for operating the Service Desk. The Service Desk Specialist is the front-line support for UAFS faculty, staff and students. They respond to customer inquiries in person, via phone or email, and is responsible for distribution and retrieval of technology-related equipment from classrooms and events. This position is also responsible for performing computer operation duties if the Service Desk Technician is out. The position reports to Manager, Customer Support.Qualifications: Required Education and/or Work Experience: Minimum qualifications include an associate's degree in a technical or IT related field or one year of experience working in a technical or IT related field. Service Desk experience is preferred. Other job-related education and/or experience may be substituted for part of these requirements. Essential Job Duties and Responsibilities:

• Assist faculty, staff and students who walk into the Technology Support Service Desk, answer Technology Support Service Desk phone, check e-mail and voice mail and log requests into the UAFS Incident Management System. Contact users if more information is required. Troubleshoot issues, reset password and/or help faculty, staff or students with resetting passwords using the UAFS password reset system. Updates the incident reporting system with resolution information. This occurs daily.
• Checks technology-related equipment (laptops, monitors, hotspots, etc.) in and out to faculty, staff and students upon request. Maintains records and logs of materials and equipment used. This occurs as needed. Other Job Duties and Responsibilities:
  • Assist PC technicians with service calls (when available). This occurs as needed.
  • Update and maintain technology support inventory. Assist with preparation of equipment for transfer to state M&R or for sale. This occurs as needed.
  • In the event that the nightly operator is out will process nightly Banner jobs for student and finance. This occurs as needed.
  • Other duties as assigned. Responsible for maintaining a positive work atmosphere by acting and communicating in a manner to foster teamwork and by providing leadership to subordinates. Requires consistent on-time attendance. Knowledge, Skills, and Abilities: To perform the job successfully, the following competencies are required for the essential functions of this position: To perform the job successfully, the following competencies are required for the essential functions of this position:
    • Knowledge of the use of computer hardware.
    • Ability to use current application software packages.
    • Ability to provide technical assistance to users by evaluating, diagnosing and rectifying software and hardware problems.
    • Ability to problem solve by gathering and analyzing information skillfully.
    • Ability to identify and resolve problems in a timely manner.
    • Ability to communicate well both orally and in writing.
    • Must have excellent customer service and interpersonal communications skills.
    • Ability to operate and maintain audio-visual equipment.
    • Ability to train employees in the use of audio-visual equipment.
      Additional Information: Working Relationships: Work in a dynamic team of diverse faculty, staff, and students in a fast paced, growth-oriented environment. This individual has contact with faculty, staff and students on a daily basis. List Employees Supervised: None Special Job Dimensions: Work performed primarily in an office setting. While performing the duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee frequently sits for extended periods of time, and occasionally stands and walks. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee regularly talks and hears. Employee occasionally lifts items up to 50 pounds. Routine work schedule Monday through Thursday, 9:00am to 8:00pm or Monday through Thursday , 10:00 a.m. to 8:00 p.m. and Friday 10:00 a.m. to 2:00 p.m. with occasional overtime and travel required. Due to reduced need outside of the traditional workday hours (8:00 - 5:00) hours may vary during the summer. Background Check Requirements: Criminal Background Check and Motor Vehicle Registry (MVR) Check.
      Salary Information: $41,000-$45,900/year
      Required Documents to Apply: Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume, Unofficial/Official Transcript(s)
      Optional Documents: Proof of Veteran StatusSpecial Instructions to Applicants:
      Recruitment Contact Information: Human Resources 479-788-7080
      All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Pre-employment Screening Requirements:Child Maltreatment, Criminal Background Check, Motor Vehicle Reports Check This position may be subject to a pre-employment criminal background check, sex offender registry check, financial history background check, and/or drug screening. A criminal conviction or arrest pending adjudication and/or adverse financial history alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background checks and drug screening information will be used in a confidential, non-discriminatory manner consistent with state and federal law. The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act. Constant Physical Activity:N/AFrequent Physical Activity:N/AOccasional Physical Activity:N/ABenefits Eligible:Yes

Keywords: University of Arkansas, Rogers , SERVICE DESK SPECIALIST, Other , Fayetteville, Arkansas