Field Service Technician

Company: Butterball
Location: Ozark
Posted on: April 18, 2025

Job Description:

Butterball, LLC, one of America's most iconic brands, helps consumers celebrate Thanksgiving and every day in between. Located in the thriving Raleigh-Durham, North Carolina area, our goal is to provide a diverse array of career opportunities and paths which include our farms, processing facilities and support offices.
We are the largest producer of turkey products in the U.S., and we make a lot more than Thanksgiving turkeys. Our company's measurable growth is in no small part due to our team members in North Carolina, Arkansas, Illinois, and Missouri, who each have a seat at the table to contribute to our success
Field Service Technician:---Responsible for visiting farms to complete quality checks and aid in producing quality products. Serves as the liaison to guide, support, and influence growers to ensure farms are operating in compliance with all regulations, contractual agreements, and Butterball standards.Butterball Core Competencies: -Caring about people, valuing contributions, and empowering to succeed is the Butterball Way. We recognize the value that different perspectives and cultures bring to Butterball and seek to create an environment where everyone can thrive. Everyone has a seat at the table and is expected to embody our core competencies:Safety First:---We put safety first. The health, safety, and well-being of our people, products, and turkeys is everyone's responsibility and everyone's jobs.Integrity:---We trust each other to do the right thing. We act with integrity and gain the confidence and trust of others through honesty, respect, and authenticity.Stewardship:---We take care of what matters. We are accountable to our commitments and take responsibility for the well-being of our teams, our quality, our customers, our business, our brand, and our communities. We are always answerable for our actions and those we lead.Enthusiastic Attitudes:---We create a climate where everyone feels they belong and can be engaged, every day. Where our people are enthusiastic and motivated to do their best and work together to make great things happen.Continuous Improvement:---We are committed to continuous improvement. We challenge ourselves and our company to constantly learn, develop, grow, improve, and innovate.Essential Knowledge, Skills, and Abilities:

• Strong interpersonal and communication skills with the ability to foster and cultivate relationships with a diverse population
• Ability to apply basic algebra and geometry concepts and calculate figures such as discounts, interest, commissions, proportions, percentages, circumference, volume, etc.
• Ability to read, review, and interpret general business periodicals, journals, technical procedures, or government regulations
• Ability to prepare reports, business correspondence, and procedure manuals
• Strong attention to detail, with a commitment to accuracy and quality in all aspects of work
• Understanding of agricultural quality standards, food safety regulations, and best practices
• Solid presentation, coaching, and training skills with the ability to respond to questions from any audience
• Firm problem-solving and critical thinking skills
• Ability to impact results through education, motivation, and influenceKey Responsibilities:
  • Develops and fosters a positive relationship with growers to motivate the grower to attain maximum results. Maintains regular availability for and contact with growers.
  • Responsible for the overall health and performance of contract turkeys, including monitoring the health, performance, feed, flock records, etc. Implements sanitation and disease prevention programs, provides guidance on appropriate medication administration, performs routine necropsy to monitor disease status of flock, and transports turkeys to diagnostic laboratory for disease monitoring and testing as needed. Implements necessary pest and rodent management programs.
  • Verifies and records data, such as weekly mortalities and feed deliveries. Completes and checks final flock file which includes feed conversion rates, medications costs, and grower accounts receivable charges.
  • Identifies and uses discretion to choose what, how, and when to provide feedback on or report on during inspection of contract facilities. Ensures thorough documentation. Works closely with farmers to communicate findings and recommendations for improvements.
  • Provides coaching and training on best management practices, and the importance of maintaining high standards. Sets clear expectations and influences positive behaviors such as completing proper repairs and maintenance, investing resources into potential solutions that may go beyond standard duties, etc. Provides conflict resolution and escalation for severe issues as appropriate.
  • Implements within the facilities initiatives aimed at improving overall quality and efficiency, providing feedback and suggestions based on inspection results.
  • Interprets observations, identifies opportunities, and advises management on potential solutions and areas for improvement in policy or proceduresPreferred Knowledge, Skills & Abilities:
    • Experience in poultry/meat food manufacturing
    • Associate or bachelor's degree in business, Poultry, Animal or Food science, or related fieldMinimum Qualifications (Educations & Experience): -
      • 3+ years of relevant experience or the knowledge, skills, and abilities to succeed in the role.
      • Bachelor's degree with emphasis on relevant field or equivalent - -Physical Demands:
        • While performing the duties of this job, the employee may be regularly required to stand, walk, sit, talk, hear, reach, bend, stoop, kneel, and use hands and fingers to operate equipment, computer, telephone, keyboard, and occasionally climb and lift to or about 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.Working Conditions:
          • Work will be performed in a variety of conditions. Occasionally in a climate-controlled office environment(s) and primarily in a manufacturing plant environment with varying conditions, such as cold areas, wet areas, warm areas, chemicals, and other site conditions.
          • The noise level of the office and farm environment is usually moderate.
          • Showering in and out of farm locations may be required.
          • Occasional travel may be required. -Disclaimer:The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of what is required of personnel so classified. Furthermore, they do not imply or establish a contract for employment and are subject to change at the discretion of the employer.Butterball, LLC is an equal opportunity employer and is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. - -
            We embrace equal opportunity employment. Butterball is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law.
            
            This position is deemed Safety Sensitive for purposes of Butterball's Drug/Alcohol Screening & Testing Policy. Details will be provided to individuals who receive a conditional job offer, or upon request.

Keywords: Butterball, Rogers , Field Service Technician, Professions , Ozark, Arkansas